Contents 

1. Introduction to Communication

1. Introduction

2. Meaning of Communication

3. Purpose/Objective of Communication

4. The Process of Communication

5. Importance of Communication

6. Principles of Communication

7. Barriers to Communication

8. Overcoming Barriers

2. Methods of Communication

1. Introduction

2. Types of Communication

3. Grapevine/Informal Communication

3. Oral Communication

1. Oral Communication

2. Principles of Effective Oral Communication

3. Techniques of Effective Speech

4. The Art of Listening

5. Principles of Good Listening

4. Business Correspondence

1. Introduction

2. Components and Layout of a Business Letter

3. Drafting of Letters

4. Follow-up letters

4. E-Mail Etiquettes

5. IT for Communication

1. Introduction

2. Telex

3. Telegram

4. Fax

5. Voicemail

6. Teleconferencing

7. Video Conferencing

8. Internet and Social Media Sites

9. E-communication at Workplace

6. Job Seeking Skills

1.Job Application Letter

2. Curriculum Vitae (Bio–data)

3. Group Discussion

4. Interview Skills

5. Presentation Skills