Contents

1    Introduction Personnel Administration

1.1   Personal Administration – Definition, Nature and concept

1.2   OBJECTIVES AND PRINCIPLES

1.3   PRINCIPLES of personnel management

2    Role of Personnel Manager

2.1   Role of a personnel manager

2.2   structure of Personnel department

2.3   Personnel Policy

2.4   Scope of Personnel Management policy

2.5   Evolution and Development

2.6   factors responsible for the development of personnel management

3    Manpower Planning

3.1   Manpower planning

3.2   Process of Manpower planning / Forecasting and assessment

3.3   Techniques of Manpower Planning / Methods of Manpower Planning

3.4   STRATEGIC HUMAN RESOURCE PLANNING:

4    Recruitment and Retention

4.1     Recruitment PLAN

4.2  Personnel SELECTION

4.3   Succession Management

5    Merit Rating and other Job Functions

5.1    merit RATING

5.2  promotion

5.3   Transfers

5.4   job ENLARGEMENT

5.5   Job description

5.6   Job analysis

5.7   JOB ROTATION

5.8   Job Enrichment

6    Personnel Problems in Various Types of Organisations

6.1   Personnel Problems in public sector

6.2   personnel problems in privatE sectors

6.3   personnel problems in co-operative sectors

7    Statutory Records

7.1   Significance of Records and Reports

7.2   RECORDS

7.3   REPORTS

7.4   PERSONNEL AUDIT

7.5   METHOD OF ANALYSIS

7.6   FREQUENCY AND TYPES OF AUDIT

7.7   THE AUDIT REPORT

7.8   PERSONNEL RESEARCH

8    Personnel Communication   

8.1   KEY ELEMENTS OF COMMUNICATION

8.2   IMPORTANCE OF COMMUNICATION IN MANAGEMENT

8.3   OBJECTIVES OF COMMUNICATION

8.4   FUNCTIONS OF COMMUNICATION

8.5   COMMUNICATION PROCESS MODEL

8.6   RESPONSIBILITY FOR EFFECTIVE COMMUNICATION

8.7   ORGANISATIONAL COMMUNICATIONS

8.8   ORAL OR SILENT AND WRITTEN COMMUNICATIONS

8.9   SYSTEM OF DIRECT COMMUNICATION

8.10  MEDIA OF COMMUNICATION

8.11  LEVELS OF COMMUNICATION

8.12  Charge Sheet

9    Business Communication

9.1   Introduction to Business Communication

9.2   Process of Communication

9.3   Principles of Communication

9.4   Barriers to Communication

9.5   Body Language

9.6   Public Speaking

9.7   Written Communication

10   Group Communication: Interviews and Meetings

10.1  INTERVIEWS: AN OVERVIEW

10.2  AT THE INTERVIEW VENUE

10.3  Meetings