Emerging Trends In Information Technology

1. E–commerce    

1.1 Introduction 

1.2 E-commerce Process Model 

1.3 Advantages and Disadvantages of Electronic Commerce    

1.4 BUSINESS PROCESS RE-ENGINEERING (BPR)

1.5 Business Process   

1.6 Process Model of the Organisation    

1.7 Internet Technology and the Digital Firm   

1.8 Customer-Centered Retailing    

1.9 Interactive Marketing and Personalization  

1.10 Web Site Visitor Tracking     

1.11 Introduction to ERP Package   

2. Customer Relationship Management (CRM)

2.1 Introduction 

2.2 Sales Managements  

2.3 Marketing Management     

2.4 Services Management

2.5 IT Service Management    

2.6 BPO          

2.7 BPO Benefits 

2.8 BCP    

2.9 Call Centre-brief Perspective  

2.10 Ethics

2.11 Disaster Recovery Management  

3. E-banking     

3.1 Introduction 

3.2 Transaction Processing   

3.3 Electronic Payment Systems     

3.4 Security in E-Banking    

3.5 ATM    

3.6 Smart Card   

3.7 Electronic Clearing System (ECS)     

4. Content Management and Disseminations 

4.1 Content Management System (CMS)

4.2 E-Learning   

4.3 Virtual Campus     

4.4 LMS    

4.5 LCMS   

4.6 Video Conferencing 

4.7 Chatting     

4.8 Synchronous Learning     

4.9 Asynchronous Learning    

4.10 Building Online Community     

5. E-logistics   

5.1 What is e-logistics?     

5.2 Evolution of E-Logistics 

5.3 How E-logistics is different from logistics and E-commerce   

5.4 Implementation     

5.5 Why use E-Logistics

5.6 Supply Chain Management  

5.7 Warehouse Management     

5.8 Transportation and Logistics Industry

6. E-governance and E-agriculture  

6.1 Definition   

6.2 Benefits of E-Governance for the Citizen   

6.3 Advantages for the Government  

6.4 What is E-governance?    

6.5 Objectives   

6.6 Impact of Technology     

6.7 E-Agriculture

6.8 Crop Management    

6.9 Query Redress Systems (Information Kiosk, IVR etc)     

7. Knowledge Management

7.1 Introduction 

7.2 NEED FOR KNOWLEDGE Management SYSTEM 

7.3 Types of Knowledge 

7.4 The Knowledge Management Cycle 

7.5 Knowledge Management System Architecture   

7.6 Knowledge Management Tools     

7.7 KMS and MIS  

7.8 Categorization of Knowledge Management Approaches

8. GIS/GPS 

8.1 What is GIS? 

8.2 Nature of geographic data

8.3 How does a GIS work?     

8.4 What’s special about a GIS?    

8.5 Standardisation of GIS Application   

8.6 Using GIS    

8.7 The Future of GIS  

8.8 More Recent Application  

8.9 The GIS Development Process    

9. Biometric Technologies    

9.1 Biometrics   

9.2 Radio Frequency Identification (RFID)

9.3 Retina Scanning    

9.4 Facial Features    

9.5 Finger Print Scanning    

9.6 Hand geometry

9.7 DNA    

10. Embedded Systems   

10.1  What is an Embedded System?  

10.2  How to Define a System as Embedded System?     

10.3  Advantage of Embedded System Over Traditional System 

10.4  Different Components of Embedded System  

10.5  Development Cycle of Embedded System     

10.6  The Demand for Embedded Systems    

10.7  Working Examples of Embedded System

10.8  Web Enable Embedded System   

10.9  Applications of Embedded System    

10.10 Palm Devices

Solved Question Papers – October 2011