Effective Communication

1. Introduction to Communication

1.1 Basic form of Communication

1.2 Process of Communication

1.3 Principles of Effective Communication

2. Media of communication

2.1 Types of Communication

2.2 Objective of Upward and Downward Communication

2.3 Elements of Communication Process

2.4 Barriers to Effective Communication

3. Business Letter Writing

3.1 Meaning of Business Letter

3.2 Need

3.3 Functions and Types of Layouts

3.4 Types of Business Letters

4. Aids to Correct Writing

4.1 Practical Grammar and Sentence Error

4.2 Writing Effectively

5. Business Manners

5.1 Meaning

5.2 Body Language

5.3 Dialogue Skills/Oral Communications

5.4 Feedback Skills

5.5 Telephone Dialogue

5.6 Telephone Etiquet

5.7 Participating in Business Meetings

6. Presentation Skills

6.1 Various Presentation Tools

6.2 Guidelines of Effective Presentation

6.3 Interactive Presentation  16

6.4 Presentation as Part of Job Interview

6.5 Art of Effective Listening

6.6 Improving Listening Skills

7. Resume Writing Skills

7.1 Guidelines for a Good Resume

7.2 Covering Letter

7.3 Construction and Use of Electronic Resume

8. Group Communication

8.1 Group Communication

8.2 Types of Meeting-Conferences-Committees

8.3 Conduct of Meeting

8.4 Chairman’s Function and Participants Responsibilities

9. Reports and Summarization

9.1 Types of Report

9.2 Structure of a Report

9.3 Writing Better Reports

9.4 Uses of Summarization Skills

9.5 Making a Precis

9.6 Drafting Telegrams