Business Process Domain

Contents

1. Marketing

1. Introduction

2. Company Orientation towards the Marketplace

3. Definition of Marketing

3.1 Core Concepts in Marketing

4. Definition and Importance of Consumer Behavior

4.1 Importance of Consumer Behaviour

5. Steps Buyer Decision Process

6.  Market Segmentation

6.1 Basis of Market Segmentation

7.  Marketing Mix: 7 Ps of Marketing

7.1 Importance of Marketing Mix

7.2 7 P’s of Marketing Mix

2. Human Resource

1. Introduction

2. Employee Database

2.1 Need of Employee Database

2.2 Type of Personnel Records in Employee Database

3.  Recruitment, Selection Processes

3.1 Recruitment

3.2 Selection

4.  Employee Appraisal/ Performance Appraisal

4.1 Process of Performance Appraisal

5.  Leave Types

5.1 Types of Leaves

6. Payroll – Salary Calculation, PF, Gratuity, Bonus and Income Tax Calculation and Reporting

6.1 Payroll – Salary Calculation

6.2 PF

6.3 Gratuity

6.4 Bonus

6.5 Income Tax

3. E-commerce

1. Introduction to E-commerce

2. E-Business

2.1  Key Drivers of E-Commerce

2.2 Advantages and Disadvantages of E-commerce

3. Business Model of E-Commerce

3.1 Business – to – Business (B2B)

3.2 Business – to – Consumer (B2C)

3.3 Consumer – to – Consumer (C2C)

3.4 Consumer – to – Business (C2B)

3.5 Business – to – Government (B2G)

3.6  Government – to – Business (G2B)

3.7 Government – to – Citizen (G2C)

4.  Electronic Payment System

4.1 Benefits of Using an E-payment System

4.2 Credit Card

4.3 Debit Card

4.4 Some other E-payment Systems

4.5 Operational and Legal Risks of E-payments

4.6 Risk Management Options for E-Payment System

4.7 Order Fulfillment for E-commerce

4. Supply Chain Management(SCM)

1.  What is supply chain?

2.  Major Drivers of Supply Chain

3.  Value in Supply Chain- quality, Delivery, Flexibility

4.  Source Management in Supply Chain- Insourcing, Outsourcing (Make Vs Buy)

5.  Managing Inventory in Supply chain- definition of inventories, Role of Inventory, Inventory control techniques (ABC Analysis, VED Analysis), Vendor Managed Inventory

5.1 Inventory

5.2 Role of Inventory

5.3 Inventory Control

6.  Transportation– Modes of transportation, Transportation Management System (TMS)

6.1 Modes of Transportation

6.2 Transportation Management System (TMS)

4.  CRM Implementation Strategy

4.1 Components of CRM

4.2 Architecture of CRM

5. CRM Applications in Hospital Management, Travel Industry, Hotel Industry

5.1 CRM Applications in Hospital Management / Healthcare Industry

5.2 CRM Applications in Travel Industry

5.3 CRM Applications in Hotel Industry

5. Banking and Insurance

1. Introduction to Banking

2. Accounts and Deposits, Types of Accounts-Saving Account, Current Account, Demat Account

3.  Digital Payments – NEFT, RTGS, IMPS, BHIM, UPI, Wallets

3.1 National Electronic Funds Transfer (NEFT)

3.2 Real Time Gross Settlement (RTGS)

3.3 Immediate Payment Service (IMPS)

3.4 Unified Payments Interface (UPI)

3.5 Bharat Interface for Money (BHIM UPI)

3.6 Digital Wallets

4.  Loans and Various Types of Loans- Personal, Home Loan, Vehicle Loan, Loan against Security, Business Loans

4.1 Categories of Loan

5.  Loan Sanction Process

5.1 Credit Rating

6. Insurance, Types of Insurance- Life, Health, Accident, Home, Motor, Loan Insurance

6.1 Concept of Insurance

6.2 Types of Insurance- Life, Health, Accident, Home, Motor, Loan Insurance

7.  Insurance Processes