Business Communication Skills-II

Contents

1. Oral Communication
1. Introduction
2. Definition
2.1 Merits of Oral Communication
2.2 Demerits of Oral Communication
3. Presentation Skills
3.1 Preparation of Self-Introduction
3.2 Effective Presentation
4. Interview Skills
4.1 Preparing for an Interview: Preparation Before, During and After an Interview
5. Do’s and Don’ts in an interview

2. Personality Development and Communication Skills
1. Introduction
2. The Concept of Personality
2.1 Factors Affecting Personality Development
2.2 Importance of Personality Development
3. Self-Awareness: Meaning, Benefits and Developing Self Awareness
3.1 Benefits of Self-awareness
3.2 Developing Self-Awareness and It’s Examples
4. Attitude: Meaning and Types, Factors affecting Attitudes, Positive Attitude – Advantages, Negative Attitude- Disadvantages, Ways to develop Positive Attitude
4.1 Attitude: Meaning
4.2 Types of Attitudes
4.3 Factors Affecting Attitude
4.4 Factors Influencing Attitudes
4.5 Ways to Develop a Positive Attitude
5. Self SWOC Analysis – Meaning, Importance, Application
5.1 Importance of Self SWOC Analysis
5.2 Application Part-I
5.3 Application Part-II
SWOC analysis with example of Coffee Shop
5.4 Application Part-III