Business Communication

Contents

1. Nature of Communications

1.1 Introduction

1.2 Meaning and purpose of communication

1.3 Definition

1.4 Need and importance of communications skills

1.5 Basic types of communication

1.6 Forms of communications

1.7 Communications process

1.8 Barriers of communication and ways in overcoming barriers

1.9 Nature and importance of intrapersonal, interpersonal group and mass Communication

1.10 Written communication

1.11 Quality of good writing

2. Business Correspondence

2.1 Business correspondence in organisation

2.2 Functions of a business letter

2.3 Business letters

2.4 Interdepartmental communication

3. Reporting to Management

3.1 Report

3.2 Meetings

3.3 Oral communications

3.4 Business interactions

3.5 Interviews

3.6 Electronic communication

4.  Seminars, Conference and Group Discussion

4.1 Seminars

4.2 Organising conference

4.3 Group discussion

4.4 Concepts of symposium