Contents 

1. Introduction to Communication

1. Introduction  

2. Need/Importance/Objective of Communication

3. Characteristics Features

4. Elements of Communication

5. Process of Communication

6. Types of Communication

2. Effective Communication

1. Introduction

2. Principles of Effective Communication

3. Communication Barriers

4. How to Overcome Barriers

5. Developing Effective Message

3. Non-verbal and Graphical Communication

1. Non-verbal Communication

2. Non-verbal Codes

3. Aspects of Body Language

4. Graphical / Visual Communication

Solved Examples

4. Listening

1. Introduction

2. Listening versus Hearing

3. Merits of Listening

4. Types of Listening

5. Techniques of Effective Listening

6. Characteristics of a listener

7. Barriers to Effective Listening

8. Tips for Speakers

Glossary

5. Formal Written Communication

1. Office Drafting

2. Job Application with Resume

3. Business Correspondence

4. Report Writing

5. Defining, Describing Objects and Giving Instructions