Contents
1. Introduction to MIS
1. Concept
2. Definition
3. Role of MIS
3.1 The role of MIS in Business Systems
4. Impact of MIS
5. MIS as a Control System
6. MIS-Support to the Management
2. Decision Making and Information
1. Decision Making Process and Models
2. Decision Analysis by Analytical Modelling
3. Behavioural Concepts in Decision-Making
4. Organizational Decision-Making
5. Information Management: Classification of Information
6. Methods of Data and Information Collection
3. Business Process Re-engineering(BPR)
1. Introduction to BPR and Business Process
2. Process Model of the Organization
2.1 UML - Unified Modelling Language
2.2 Flow Chart Modelling Technique
2.3 Data Flow Diagram (DFD)
2.4 Gantt Charts
3. Value Stream Model of Organization
4. Relevance of Information Technology
5. MIS and BPR
4. Enterprise Management Systems(EMS)
1. Introduction to EMS and ERP
1.1 Enterprise Management Systems(EMS)
1.2 Enterprise Resource Planning(ERP)
2. ERP Model, Modules, Benefits of ERP
2.1 ERP Model
2.2 Benefits of ERP
3. ERP Product Evaluation and Implementation
3.1 ERP Product Evaluation
3.2 ERP Implementation
4. Introduction to Supply Chain Management(SCM) and Customer
4.1 Supply Chain Management(SCM)
4.2 Customer Relationship Management(CRM)
5. EMS and MIS
5. Decision Support Systems and Knowledge Management
1. Introduction to Decision Support Systems(DSS)
2. Group Decision Support Systems (GDSS)
3. Business Intelligence and Analytics
3.1 Business Intelligence
3.2 Business Analytics
4. Executive Information Systems & Executive Support Systems
4.1 Executive Information System
5. Introduction to Knowledge Management
5.1 Best Knowledge Management Systems & Solutions
6. Knowledge Based Expert Systems(KBES)
6.1 Components of Knowledge Based Expert System
6. Applications of MIS in Manufacturing and Service Sectors
1. Introduction
1.1 Financial/Accounting MIS
1.2 MIS for Marketing Management
1.2 Applications of MIS
2. Introduction to Service and Service Sector
2.1 Introduction to Service Sector
2.2 Concept of the Service
3. Service Process Cycle
3.1 Component of Service Process Cycle
4. Customer Service Design and Service Management System
