Vision Publications believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
We strive to maintain excellent customer service and satisfaction, including a guarantee of every book as it's described on our Web sites. You're eligible for a refund within 15 days if you're dissatisfied with your purchase due to an error on our part or if the book doesn't arrive.
You're eligible for a full refund of the purchase price, if your return is the result of an error on the bookseller's part. If you receive the incorrect book or if it arrives damaged, you'll also be refunded. To receive a refund, you must return your item directly to the bookseller within 15 days of the estimated delivery date and in the same condition you received it in.
You're eligible for a full refund of the purchase price, including shipping costs, if your book hasn't arrived 8 days past the estimated delivery date, up until 30 days past. (For example, when the estimated delivery date is November 1st, the return can be initiated between November 8th and December 1st.) If the bookseller provides tracking information indicating the book has arrived, the return is void.